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On request
Description
Profile Type: Business Offer
POD Reference: BOMK20250827026
Term of Validity: 27 August 2025 - 27 August 2026
Company's Country: North Macedonia
Type of partnership: Outsourcing agreement
Targeted Countries: Sweden, Denmark, Switzerland, United States, Finland, Norway, Netherlands, Germany, Serbia, Bulgaria, United Kingdom, Albania, Bosnia and Herzegovina, Croatia, Montenegro, Greece
General information
Short Summary
The Macedonian company that is dealing…
Profile Type: Business Offer
POD Reference: BOMK20250827026
Term of Validity: 27 August 2025 – 27 August 2026
Company's Country: North Macedonia
Type of partnership: Outsourcing agreement
Targeted Countries: Sweden, Denmark, Switzerland, United States, Finland, Norway, Netherlands, Germany, Serbia, Bulgaria, United Kingdom, Albania, Bosnia and Herzegovina, Croatia, Montenegro, Greece
General information
Short Summary
The Macedonian company that is dealing in the field of electrical engineering, is now expanding its business into new one – the telemarketing and call center industry through a newly developed sector. It offers collaboration to companies with outsourcing agreements in call center services.
Full Description
The company has expanded their business in delivering professional telemarketing and call center services tailored to meet the communication and customer service needs of modern businesses. The mission of this company with this new business is to empower businesses through reliable, customer-focused communication services that drive growth and build strong relationships, and the vision is to become a trusted call center and telemarketing partner for companies across the globe — known for quality, results, and commitment.
The services that this company will offer include:
• Inbound & outbound calls – Customer services support, order processing, appointment setting,
• Telemarketing campaigns – Lead generation, upselling, cross-selling,
• Customer feedback & surveys – Improve satisfaction and brand loyalty,
• Help desk & technical support – First-line support for software, products, or services,
• Multilingual support – serving clients across Europe and North America.
The company is interested to find a startup or an established company, and their goal is to help the companies to connect, support, and grow — with every call.
Advantages and Innovations
The advantages from this company is that it possess experienced agents trained in sales, support, and professional communication; flexible solutions tailored to your industry and business goals; scalable Infrastructure using cloud-based systems and secure data protocols; 24/7 or time zone-aligned availability and cost-effective service with measurable results and performance tracking.
The added-value is that it offers trained agents tailored to the client’s business and communication style, GDPR compliance for European clients – ensuring data security, cloud-based systems for call tracking and monitoring, free trial option (e.g. 1 week or 10 working hours) to test service quality and flexible contracts – monthly engagement, no long-term obligations required.
Sustainable Development Goals
- Not relevant
Partner Sought
Expected Role of a Partner
The company is looking for all types of companies that need tech support and help desk services online. It is expected from them to accept the customer services, confirmations, assistance and inquiries. Potential partnership is outsourcing agreements.
Type and Size of Partner
- SME 50 – 249
- SME 11-49
- SME <=10
Type of partnership
- Outsourcing agreement
Dissemination
Market keywords
- 01002001 – Long distance telephone services
- 01006004 – Communications services
Ponuda ID #28471
Request for quote!
Categories:
Business cooperation
Sektor saradnja:
Telekomunikacije i informatika
Country:
Sjeverna Makedonija
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